Returns & Exchanges
WANT TO START A TIMBUK2.BAGS.EU RETURN?
Not 100% in love with it? Start the return process.
Once completed, you’ll receive instructions on how to return your order!
Should you wish to ship the return on your own, please set up your RMA and ship the order to:
7575 BJ Oldenzaal
Once received, returns take about 7-10 business days to process. A confirmation email will be sent to the email address on file once the return process is completed.
What Qualifies For A Return at Timbuk2bags.eu
ELIGIBLE READY MADE ITEMS
Most items purchased from timbuk2bags.eu can be returned within 10 days. Items marked Final Sale are not eligible for return. We will issue a refund to the original form of payment. Returned goods must be in perfect, unused condition with all original tags. Because we want you to love your bag, we don't charge a restocking fee for eligible returns.
HOW DO I EXCHANGE AN ITEM
We are unable to offer an exchange service at this time. Should you require to exchange an item, simply return the original item for a refund. You may purchase the replacement at your convenience, before or after you receive your refund.
RETURNS FOR OTHER RETAILERS
If you purchased your product from a retail store or a website other than timbuk2bags.eu, please work directly with the original place of purchase for return options.
IF YOU RECEIVED THE WRONG OR DEFECTIVE PRODUCT
If you received the wrong product in your timbuk2bags.eu shipment, or are missing something from your order, please contact us at firstname.lastname@example.org To expedite a resolution, please indicate your order number, as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.
If your product arrived defective from timbuk2bags.eu please contact us at email@example.com and we'll move mountains to right your wrong.
If your bag arrived defective, but purchased from another retailer, please reach out to the retailer who sold the bag for options.
please contact us at firstname.lastname@example.org and give us your first name, last name, email address, shipping address and order date. Should you have been lucky enough to have received the item as a gift, please tell us the purchaser's first and last name and email. We'll do our best to help you out.
REPAIRS AND WARRANTY
Timbuk2 offers warranty and paid repair options for most concerns that may come up with your bag. Click Here for more details.